At Puggyverse, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website, services, and products. By accessing or using the Puggyverse website (the “Site”), you agree to the terms outlined in this policy.

1. Information We Collect

When you visit Puggyverse, we may collect certain types of information from you, depending on how you use our services. This includes:

a. Personal Information

• Name: Full name, email address, phone number, and shipping/billing addresses when you make a purchase, inquire about a puppy, or contact us.
• Payment Information: When you purchase a puppy or other products, we may collect your payment details (such as credit card information), although payment processing is handled by third-party providers and we do not store your full payment information.
• Communication Information: Any data you provide when contacting us directly via email, forms, or through other communication channels.

b. Non-Personal Information

• Usage Data: Information on how you access and use the Site, including your IP address, browser type, device type, operating system, and pages visited.
• Cookies and Tracking Technologies: We may use cookies, pixel tags, and similar technologies to enhance user experience, track site usage, and gather analytics. This helps us understand how visitors interact with our website and improve its functionality.

c. Social Media and Third-Party Information

If you connect with us via social media or third-party platforms, we may receive certain data from those platforms (e.g., your social media profile information) based on your privacy settings. Please review those third-party privacy policies to understand what information they share with us.

2. How We Use Your Information

The personal information we collect is used to provide and improve our services, as well as enhance your experience with Puggyverse. Specifically, we use the information in the following ways:

• To Process Transactions: To complete orders, process payments, and fulfill product or puppy delivery.
• Customer Support: To respond to inquiries, resolve issues, and provide information or assistance related to our services.
• Marketing and Promotions: We may send you newsletters, special offers, and promotions, including information about new litters or special sales. You can opt-out of marketing communications at any time.
• To Improve Our Services: To analyze usage patterns and improve the functionality and performance of our website. This includes conducting user experience research and optimizing the website for better navigation.
• Legal Compliance: We may use your data to comply with applicable laws, regulations, or legal processes, including responding to requests from governmental or regulatory authorities.

3. How We Protect Your Information

We take your privacy and security seriously. We use industry-standard security measures to protect your personal data, including:

• Encryption: Sensitive data, such as payment information, is encrypted during transmission using secure technologies (SSL encryption).
• Access Control: Access to your personal data is limited to authorized personnel who need it to process orders or provide customer support.
• Secure Servers: We store your data on secure servers with protections against unauthorized access, data breaches, and other cyber threats.

While we take reasonable precautions to protect your information, no method of data transmission over the Internet or data storage is 100% secure. We cannot guarantee the absolute security of your data.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

a. Third-Party Service Providers

We may share your information with third-party service providers who help us operate our business, such as:

• Payment Processors: To securely process payments and transactions.
• Shipping and Delivery Services: To fulfill orders and deliver puppies and products to your address.
• Email Marketing Platforms: To send promotional emails and newsletters.

These service providers are obligated to protect your information and use it only for the purposes for which it was provided.

b. Legal and Regulatory Requirements

We may disclose your personal information when required by law, such as in response to a subpoena, court order, or government investigation.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of such changes and continue to protect your information in accordance with this policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect non-personal information and enhance your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic, remember preferences, and improve site functionality. You can control cookie settings through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Site.

For more information on how we use cookies and other tracking technologies, please refer to our Cookie Policy.

6. Your Rights and Choices

As a user of Puggyverse, you have certain rights regarding your personal information:

a. Access and Correction

You can request access to the personal information we hold about you and request corrections if the information is inaccurate.

b. Opting Out of Marketing Communications

If you no longer wish to receive promotional emails, you can opt-out by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly at [Insert Email Address].

c. Data Deletion

You may request that we delete your personal data by contacting us at [Insert Email Address]. Please note that we may retain some information for legal or business purposes, such as for completing transactions or complying with legal obligations.

d. Cookie Preferences

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

7. Children’s Privacy

Puggyverse is not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms or other pet-related services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make updates, we will post the revised Privacy Policy on this page with the new Effective Date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.